For Delivery Services
Effective Date: 5/18/2025
These Terms and Conditions (“Terms”) govern the delivery services (“Services”) provided by ACEQUEST LLC, located at 445 BroadHollow Road, Ste 25, Melville, NY 11747, (“Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”).
By booking or using our delivery services, you agree to be bound by these Terms.
1. Services Provided
We provide local and/or national delivery services, including:
Pickup and delivery of parcels, packages, and documents.
Scheduled and on-demand deliveries.
Tracking and proof of delivery (POD) where applicable.
2. Service Limitations
We do not transport hazardous, illegal, perishable, or otherwise restricted items.
Maximum weight and size limits apply to parcels. Please refer to our delivery guidelines for specifics.
We reserve the right to refuse service if items are improperly packaged, mislabeled, or pose safety risks.
3. Pickup and Delivery
Pickups must be scheduled in advance or in accordance with our service agreement.
Delivery times are estimates and not guaranteed unless specified in writing.
Failed deliveries due to incorrect address, unavailability, or refusal will incur a redelivery or return fee.
4. Customer Responsibilities
You agree to:
Provide accurate pickup and delivery information.
Ensure packages are properly labeled and securely packaged.
Notify us of any special delivery instructions at the time of booking.
5. Pricing and Payment
Prices are based on delivery zone, weight, size, and service level.
Payment is due within 2 days of invoice.
Late payments may incur a fee of $25.
6. Cancellations and Refunds
Cancellations must be made at least 3 hours before the scheduled pickup to avoid charges.
Cancellations are 10% of the actual quoted amount.
Refunds for failed or delayed deliveries are issued only if the delay was due to our fault and a service guarantee was in place.
7. Loss and Damage Liability
We are not liable for any loss, theft, or damage unless caused by our negligence.
Liability is limited to $100,000/$300,000, and claims must be submitted within 7 days of delivery.
No compensation will be paid for prohibited, improperly packed, or uninsured items.
8. Insurance
Basic coverage is included per parcel.
Additional insurance is available upon request at extra cost.
9. Delays and Force Majeure
We are not responsible for delays caused by:
Weather conditions, traffic, mechanical breakdowns, or natural disasters.
Acts of government or other force majeure events beyond our control.
10. Termination
We reserve the right to refuse or terminate service to any customer who violates these Terms or abuses our services.
11. Governing Law
These Terms are governed by the laws of New York/United States of America. Any disputes will be resolved in the courts of that jurisdiction.
12. Amendments
We may update these Terms from time to time. Any changes will be posted on our website and take effect immediately unless stated otherwise
Consent and Opt-in Policy
Verify follows the Twilio Messaging Policy. Before we send an OTP (one-time password) message through Verify, you must obtain the recipient’s opt-in consent. Treat any recipient who has not opted in as opted out by default. We must store evidence of each consent event and provide it to Twilio on request. For example: Include a notice in your application’s sign-up or two-factor authentication (2FA) flow that states the user will receive an OTP message at the phone number they provide. Then record the timestamp of the user’s confirmation.
SMS and RCS messaging to the US and Canada
For SMS and RCS messaging to the United States and/or Canada, we must specifically display the following info in our app’s user interface where our user requests the OTP:
- “Standard message and data rates may apply” disclosure statement.
- Statement must be shown verbatim. The word “standard” may be omitted if we are only sending to the US, but not Canada.
- Terms and Conditions
- The text messaging program that the user is opting into, a statement that “message and data rates may apply”, customer care, account notifications and delivery notifications, how to stop receiving messages info, and a statement that “carriers are not liable for delayed or undelivered messages.”
- Sample text to include in Terms and Conditions: “By providing your phone number and opting into our text messaging program, you consent to receive a one-time transactional security code on your mobile device. Standard message and data rates may apply. For assistance, reply HELP to the number from which we received the message, or contact us at acequest777@gmail.com or 18884487212. To stop receiving messages, reply STOP at any time. Carriers are not liable for delayed or undelivered messages.”
- Privacy Policy
- The Privacy Policy and the Terms and Conditions could be combined in the same document and share the same link, but the name of the shared link should clearly indicate that it is for both.
- Sample text: “Privacy Policy and Terms and Conditions.”
Contact Information
13. Contact Information
ACEQUEST LLC
Mailing Correspondence Only
445 BroadHollow Road Ste 25
Melville, NY 11747
acequest777@gmail.com
646 724 2002
888 448 7212
acequests.com
By using our delivery services, you confirm that you have read, understood, and agreed to these Terms and Conditions.