Effective Date: 6.12.2026
Version: 2026.
These SMS Privacy Policy govern the delivery services (“Services”) provided by ACEQUEST LLC, located at 445 BroadHollow Road, Ste 25, Melville, NY 11747, (“Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”).This SMS Privacy Policy describes how we process personal data and Protected Health Information (PHI) within our text messaging workflows.
- Introduction ACEQUEST LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website (acequests.com) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
- SMS/Text Messaging Opt-In By providing your mobile phone number and checking the opt-in box on our website intake form, you expressly consent to receive SMS text messages from ACEQUEST LLC regarding your medical delivery appointments, shipment status updates, and urgent delivery notifications. You understand that: Message and data rates may apply. Message frequency varies based on your delivery schedule. You may opt out at any time by replying “STOP” to any text message we send. For assistance, you may reply “HELP” to any text message.
- How We Use Your Information We use the information you provide to: Fulfill your medical logistics and delivery requests. Send you time-sensitive notifications regarding your shipments. Improve our customer service and delivery efficiency.
- HIPAA Compliance ACEQUEST LLC maintains strict adherence to HIPAA privacy and security rules. We do not share, sell, or rent your personal medical information to any third party, except as required by law or as necessary to fulfill your delivery requests.
- Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Your Rights You have the right to: Withdraw your consent to receive SMS messages at any time. Request access to the personal information we hold about you. Request corrections to any inaccurate information.
Contact Information
ACEQUEST LLC
Mailing Correspondence Only
445 BroadHollow Road Ste 25
Melville, NY 11747
acequest777@gmail.com
646 724 2002
888 448 7212
acequests.com