For Delivery Services
Effective Date: 5/18/2025
These Terms and Conditions (“Terms”) govern the delivery services (“Services”) provided by ACEQUEST LLC, located at 445 BroadHollow Road, Ste 25, Melville, NY 11747, (“Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”).
By booking or using our delivery services, you agree to be bound by these Terms.
1. Services Provided
We provide local and/or national delivery services, including:
Pickup and delivery of parcels, packages, and documents.
Scheduled and on-demand deliveries.
Tracking and proof of delivery (POD) where applicable.
2. Service Limitations
We do not transport hazardous, illegal, perishable, or otherwise restricted items.
Maximum weight and size limits apply to parcels. Please refer to our delivery guidelines for specifics.
We reserve the right to refuse service if items are improperly packaged, mislabeled, or pose safety risks.
3. Pickup and Delivery
Pickups must be scheduled in advance or in accordance with our service agreement.
Delivery times are estimates and not guaranteed unless specified in writing.
Failed deliveries due to incorrect address, unavailability, or refusal will incur a redelivery or return fee.
4. Customer Responsibilities
You agree to:
Provide accurate pickup and delivery information.
Ensure packages are properly labeled and securely packaged.
Notify us of any special delivery instructions at the time of booking.
5. Pricing and Payment
Prices are based on delivery zone, weight, size, and service level.
Payment is due within 2 days of invoice.
Late payments may incur a fee of $25.
6. Cancellations and Refunds
Cancellations must be made at least 3 hours before the scheduled pickup to avoid charges.
Cancellations are 10% of the actual quoted amount.
Refunds for failed or delayed deliveries are issued only if the delay was due to our fault and a service guarantee was in place.
7. Loss and Damage Liability
We are not liable for any loss, theft, or damage unless caused by our negligence.
Liability is limited to $100,000/$300,000, and claims must be submitted within 7 days of delivery.
No compensation will be paid for prohibited, improperly packed, or uninsured items.
8. Insurance
Basic coverage is included per parcel.
Additional insurance is available upon request at extra cost.
9. Delays and Force Majeure
We are not responsible for delays caused by:
Weather conditions, traffic, mechanical breakdowns, or natural disasters.
Acts of government or other force majeure events beyond our control.
10. Termination
We reserve the right to refuse or terminate service to any customer who violates these Terms or abuses our services.
11. Governing Law
These Terms are governed by the laws of New York/United States of America. Any disputes will be resolved in the courts of that jurisdiction.
12. Amendments
We may update these Terms from time to time. Any changes will be posted on our website and take effect immediately unless stated otherwise.
13. Contact Information
ACEQUEST LLC
Mailing Correspondence Only
445 BroadHollow Road Ste 25
Melville, NY 11747
acequest777@gmail.com
6467242002
acequests.com
By using our delivery services, you confirm that you have read, understood, and agreed to these Terms and Conditions.